Delivery Times
Standard delivery is 5-7 working days, however we can offer a 'Next Working Day' or '48 Hour Delivery' service if you require your order quickly.
Please note that we don't deliver on Saturdays and Sundays, and any deliveries for next day and 48 hour have to be placed before 2.00pm. Any orders placed on a ‘Next Day’ delivery on Saturdays, Sundays or Bank Holidays will be despatched the next working day.
Can I have my order delivered to a different address?
Yes. When you place your order you can add a different delivery address. If the billing address is different to your delivery address the invoice will always be sent to your billing address. Please remember your billing address is the address at which your payment card is registered.
Delivery Costs
Method Cost
Standard £4.99
48 Hour £6.99 Minimum Charge (depending on weight)
Next Day £8.99 Minimum Charge (depending on weight)
24 Hour and 48 Hour delivery is available in most areas (excluding Highlands, Islands and Northern Ireland), please call for details.
Items under 30kg will be sent as parcels. Items over 30kg will be sent as pallets.
The Standard Delivery charge for a large single item weighing over 30kg is £40 (Deliveries to certain locations may cost more).
Items being delivered to Highlands, Islands and Northern Ireland may incur an extra delivery charge. If the cost for postage is different to the above we will contact you to advise you. Your parcel will not be sent out until you have agreed to the delivery charge.
Latest Time For Next Day Delivery
2.00pm is the latest time you can place an order over the internet for next day delivery.
Carrier Services
We use a variety of carriers depending on the size of the parcel and shipping address, including DHL and DPD
Order Tracking
We can track all orders via our parcel tracking system and will advise you where your order is at any time. Please either e-mail our Customer Services Department or call 01904 698813 within the following hours:
Day Hours
Mon-Fri 8.30am - 4.30pm
Viewing Orders
To view the status of any order you have placed, please Log-In to your Account, then select "My Orders" from the Account Page Menu.
You can now view details and check on the status of an order by clicking the "View" link located next to any particular order line.
Order Status Explanation -
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Pending |
Your order has been accepted and will start processing shortly |
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Processing |
Your order is processing through our system |
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Picking in Progress |
Your order is being picked and packed in our warehouse |
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Pending Payment |
Your order is awaiting successful payment |
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Pending Paypal |
Your order is awaiting payment from Paypal |
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Payment Review |
Your order is on hold due to a payment issue, please contact Customer Services |
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On Hold |
Your order is on hold due to a payment issue, please contact Customer Services for further details |
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Despatched |
Your order is on its way |
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Cancelled |
Your order has been cancelled. Please speak to Customer Services if you have not requested this |
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Back Ordered |
Your order is out of stock or a pre-order item and will be processed when stock is available |
Refunds/Exchanges
Our goodwill returns policy, which is in addition to your statutory rights, allows you a refund or exchange of goods bought online or in the shop with proof of purchase within 30 days of purchase. The goods must be returned unused and within their original packaging. The original postage charge will not be refunded unless the item is faulty or damaged. Please refer to our returns information for more details.
Returns Information
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- Cancelling an order -
If you have placed an order on our website and you wish to cancel it, please contact our Customer Service team on 01904 698813 as soon as possible. If the order has already been despatched we can attempt to request for the couriers to return the items here, or you can refuse delivery when delivery is attempted.
- Failed deliveries –
We send all of our items on a Leave Safe service, meaning they can be left with a neighbour or in a safe place if you are not at home. The courier will photograph the item and where it is left as a proof of delivery. If this is a problem, please contact our Customer Service team on 01904 698813 before ordering so we can discuss alternative delivery options.
The couriers will attempt delivery a total of three times before returning the parcel to us. If the courier has been unable to deliver and there has been no safe place or neighbour to leave the parcel with, it will be returned to us and we will process a refund.
- Pallet deliveries -
Items weighing 30kg or over will be delivered on a pallet. If you have to select a pallet delivery, please ensure someone is at home to accept the pallet on the delivery date or that there is a safe place to leave the pallet to avoid it being returned to us. If there are any access issues (narrow roads etc) that will affect a lorry delivering your order on a pallet, please let us know ASAP. Further charges may be incurred if a pallet delivery fails due to the driver not being able to gain access.
If you wish to discuss any of the above before ordering, please contact our Customer Service department on 01904 698813 and select Option 2. We are open Monday – Friday 8:30am – 4:30pm
Returns & Replacements
Faulty Items:
Before returning a faulty item to us please contact our Customer Service department on 01904 698813. We will usually ask for a photograph of any damaged or faulty product, but if necessary we may ask you to return the faulty item. If the item is faulty, we will either repair or replace as necessary.
We will not reimburse postage charges for any items sent back to us without confirmation from our Customer Service department.
Non Faulty Items:
If any item does not meet your expectations you can return this to the postage address below. It must be returned unused within 30 days of receipt of your order. We advise that you obtain proof of the return from the carrier.
Please note: We can only cover the cost of return for faulty or damaged items.
Address for Returns:
Tarpaulins Direct
Unit 12 Shires Bridge Business Park
York Road
Easingwold
York
YO61 3EQ